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Experience with a structure, process and outcome framework for evaluating an information system

Cornford, Tony, Doukidis, Georgios and Forster, D (1994) Experience with a structure, process and outcome framework for evaluating an information system. Omega, 22 (5). pp. 491-504. ISSN 0305-0483

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Abstract

There are a number of problems in assessing the quality and performance of any information system, but these are particularly acute when it is intended for use within a developing country environment. This paper presents the case for structured evaluation of such systems, based on experience with a medical decision-aid system for developing countries. The paper provides a framework to approach the evaluation task combining work in the area of information systems and health policy analysis. The model used is built around the three concepts of a system's structure, the process it supports and the outcome of its use. This three-part analysis is then applied at three main levels: that of the system's functioning, human and user perspectives and the overall impact of the system, in this case the impact on the health care system.

Item Type: Article
Official URL: http://www.elsevier.com/locate/omega
Additional Information: © 1994 Elsevier Science Ltd.
Library of Congress subject classification: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Sets: Research centres and groups > Information Systems and Innovation Group
Departments > Management
Rights: http://www.lse.ac.uk/library/usingTheLibrary/academicSupport/OA/depositYourResearch.aspx
Date Deposited: 24 Feb 2010 12:11
URL: http://eprints.lse.ac.uk/27129/

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