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Managing information technology: a crisis of confidence

Smithson, Steve and Angell, Ian (1990) Managing information technology: a crisis of confidence. European Management Journal, 8 (1). pp. 27-36. ISSN 0263-2373

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Abstract

The current lack of awareness of the systemic risks inherent in computer-based information systems is criticized. Cases are presented that demonstrate the adverse consequences (increased complexity and uncertainty, reduced security) of the introduction of information technology (IT). It is argued that misplaced assumptions create the belief that IT has solely beneficial effects and this tends to lead to information systems justified by narrow cost-benefit considerations, rather than the wider view of feasibility that is required. Companies are urged to base their long-term strategies around staff development, rather than information systems development. Developing the human resource, in terms of enlightened education and personnel policies, is seen as the most effective way of controlling computer-based systems and realizing commercial opportunities, without encountering the inherent risks.

Item Type: Article
Official URL: http://www.elsevier.com/locate/emj
Additional Information: © 1990 Elsevier
Library of Congress subject classification: T Technology > T Technology (General)
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Sets: Research centres and groups > Information Systems and Innovation Group
Departments > Management
Rights: http://www.lse.ac.uk/library/usingTheLibrary/academicSupport/OA/depositYourResearch.aspx
Date Deposited: 02 Feb 2010 14:21
URL: http://eprints.lse.ac.uk/26905/

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