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Shifting boundaries and new technologies: a case study in the UK banking sector

Scott, Susan V. and Walsham, Geoff (1998) Shifting boundaries and new technologies: a case study in the UK banking sector. In: Proceedings of the International Conference on Information Systems, 1998-12-13 - 1998-12-16.

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This paper describes case study based research on the use of innovative computer-based decision support systems introduced into corporate lending processes in a major UK bank. It describes how the new technology was implicated in shifting boundaries: within the sector as a whole and in specific organizational de-layering; between local/global dimensions of the loans process; and in the status of expertise and personal/professional risk. The case study is connected to broader debates in IS and social transformation through an analysis that relates aspects of the empirical material to themes from social theories of reflexive modernization. Some implications and conclusions are drawn for both the banking sector and IS research.

Item Type: Conference or Workshop Item (Paper)
Official URL:
Additional Information: © 1998 The Authors
Divisions: Management
Centre for Economic Performance
Centre for Analysis of Risk & Regulation
Subjects: H Social Sciences > HG Finance
T Technology > T Technology (General)
JEL classification: G - Financial Economics > G2 - Financial Institutions and Services > G21 - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages
O - Economic Development, Technological Change, and Growth > O3 - Technological Change; Research and Development > O32 - Management of Technological Innovation and R&D
Sets: Research centres and groups > Information Systems and Innovation Group
Departments > Management
Collections > Economists Online
Research centres and groups > Centre for Economic Performance (CEP)
Research centres and groups > Centre for Analysis of Risk and Regulation (CARR)
Date Deposited: 06 Jul 2006
Last Modified: 20 May 2020 01:19

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