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Government on the internet: progress in delivering information and services online

Dunleavy, Patrick ORCID: 0000-0002-2650-6398, Margetts, Helen, Bastow, Simon, Pearce, Oliver and Tinkler, Jane (2007) Government on the internet: progress in delivering information and services online. House of Commons Papers (HC 529 2006-2007). The Stationery Office, London, UK. ISBN 9780102947243

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This report looked at the progress made by government in delivering services and information online since the NAO last reported in 2002. Government organisations spend some £208 million on websites each year. Usage of the main government websites has risen over time and some sites are widely and repeatedly used. For example 78 per cent of Jobcentre Plus online service users visited its sites at least once a week. However, the study reports a number of areas where departments and agencies could improve value for money in the provision of online information and services. The researchers found that: Government web sites tend to be text heavy and complex to understand and to navigate; Many agencies have little information about how much online provision of services costs; Most departments lack sufficient information about who is using their sites and how they are being used.

Item Type: Monograph (Report)
Official URL:
Additional Information: © 2007 National Audit Office
Divisions: Government
Public Policy Group
Subjects: J Political Science > JA Political science (General)
J Political Science > JN Political institutions (Europe) > JN101 Great Britain
Q Science > QA Mathematics > QA75 Electronic computers. Computer science
T Technology > T Technology (General)
Date Deposited: 31 Jan 2008
Last Modified: 01 Sep 2021 23:05

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