Cookies?
Library Header Image
LSE Research Online LSE Library Services

Government on the internet: progress in delivering information and services online

Dunleavy, Patrick and Margetts, Helen and Bastow, Simon and Pearce, Oliver and Tinkler, Jane (2007) Government on the internet: progress in delivering information and services online. House of Commons Papers, HC 529 2006-2007. The Stationery Office, London, UK. ISBN 9780102947243

[img]
Preview
PDF
Download (809kB) | Preview

Identification Number: HC 529 2006-2007

Abstract

This report looked at the progress made by government in delivering services and information online since the NAO last reported in 2002. Government organisations spend some £208 million on websites each year. Usage of the main government websites has risen over time and some sites are widely and repeatedly used. For example 78 per cent of Jobcentre Plus online service users visited its sites at least once a week. However, the study reports a number of areas where departments and agencies could improve value for money in the provision of online information and services. The researchers found that: Government web sites tend to be text heavy and complex to understand and to navigate; Many agencies have little information about how much online provision of services costs; Most departments lack sufficient information about who is using their sites and how they are being used.

Item Type: Monograph (Project Report)
Official URL: http://www.nao.org.uk/
Additional Information: © 2007 National Audit Office
Subjects: J Political Science > JA Political science (General)
J Political Science > JN Political institutions (Europe) > JN101 Great Britain
Q Science > QA Mathematics > QA75 Electronic computers. Computer science
T Technology > T Technology (General)
Sets: Departments > Government
Research centres and groups > LSE Public Policy Group
Research centres and groups > Global Public Policy Network (GPPN)
Research centres and groups > LSE Enterprise
Date Deposited: 31 Jan 2008
Last Modified: 23 Mar 2012 14:03
URI: http://eprints.lse.ac.uk/id/eprint/2569

Actions (login required)

View Item View Item

Downloads

Downloads per month over past year

View more statistics