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Ulysses effect: targets in electronic service delivery

Tambini, Damian (2000) Ulysses effect: targets in electronic service delivery. New Economy, 7 (1). pp. 41-46. ISSN 1070-3535

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The Labour government's reforms aim to provide more efficient public services that are more relevant to public needs and available 24 hours a day without a wait. A key tool in achieving these objectives is the electronic delivery of public services, using telephones, the internet and other electronic media to make government/public interaction more efficient. Central government has begun a radical process of modernisation by specifying electronic service delivery (ESD) targets for each department and installing a structure to monitor progress. This article outlines how targets can lock government into policy processes with unpredictable consequences, and argues that the methodological and measurement difficulties of target setting in this area can be both a strength and a weakness.

Item Type: Article
Official URL:
Additional Information: © 2000 Blackwell Publishing
Divisions: Media and Communications
Subjects: J Political Science > JN Political institutions (Europe) > JN101 Great Britain
Sets: Departments > Media and Communications
Research centres and groups > POLIS
Date Deposited: 12 Feb 2009 11:18
Last Modified: 14 Jul 2021 23:08

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