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Using research to inform policy: the role of public attitude surveys in understanding public confidence and police contact

Bradford, Ben, Stanko, Elizabeth and Jackson, Jonathan (2008) Using research to inform policy: the role of public attitude surveys in understanding public confidence and police contact. Policing: a Journal of Policy and Practice, 3 (2). pp. 139-148. ISSN 1752-4512

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Abstract

This article summarises evidence on contact and confidence from the British Crime Survey and surveys conducted by the Metropolitan Police Service. First, falls in public confidence over the last 20 years have been mirrored by growing dissatisfaction with personal contact. Second, while poorly handled encounters with the police can have a significant negative impact on subsequent confidence, there is some recent evidence that wellhandled contacts can have a small but positive impact. More promisingly, high visibility and feeling informed about police activities are both associated with greater confidence in policing. Finally, we discuss how the Metropolitan Police Service is using survey data to improve police handling of interactions with the public. Communication between officers and the public – of information, of fairness and respect, and of police presence – appears to be of central importance.

Item Type: Article
Official URL: http://policing.oxfordjournals.org/
Additional Information: © 2009 The Authors
Library of Congress subject classification: H Social Sciences > HV Social pathology. Social and public welfare. Criminology
Sets: Research centres and groups > Mannheim Centre for Criminology
Departments > Methodology
Rights: http://www.lse.ac.uk/library/usingTheLibrary/academicSupport/OA/depositYourResearch.aspx
Date Deposited: 27 Oct 2008 14:18
URL: http://eprints.lse.ac.uk/21537/

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