Garicano, Luis and Heaton, Paul
Information technology, organization, and productivity in the public sector: evidence from police departments.
Centre for Economic Performance, London School of Economics and Political Science, London, UK.
We examine how information technology (IT) contributes to organizational change, labor demand, and improved productivity in the public sector using a new panel data set of police departments covering 1987-2003. While IT adoption is associated with increased administrative and organizational complexity and use of more highly educated officers, IT itself does not appear to enhance crimefighting effectiveness. These results are robust to various methods for controlling for agency-level characteristics and the endogeneity of IT use. IT investments do, however, appear to improve police productivity when complemented with particular management practices–in this case, those associated with the Compstat program.
||© 2007 the authors
||information technology, management practices, skills, productivity, police
|Library of Congress subject classification:
||H Social Sciences > HD Industries. Land use. Labor
K Law > K Law (General)
|Journal of Economic Literature Classification System:
||O - Economic Development, Technological Change, and Growth > O3 - Technological Change; Research and Development > O33 - Technological Change: Choices and Consequences; Diffusion Processes
M - Business Administration and Business Economics; Marketing; Accounting > M5 - Personnel Economics
L - Industrial Organization > L2 - Firm Objectives, Organization, and Behavior > L23 - Organization of Production
K - Law and Economics > K4 - Legal Procedure, the Legal System, and Illegal Behavior > K42 - Illegal Behavior and the Enforcement of Law
||Research centres and groups > Managerial Economics and Strategy Group
Departments > Management
Collections > Economists Online
Research centres and groups > Centre for Economic Performance (CEP)
||18 Jul 2008 16:03
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